Meera Dias

Managing Partner

Meera is a frequent speaker on global innovation and digital disruption, known for sharing practical insights and forward-thinking ideas. She is also an avid cook and history enthusiast who enjoys exploring different cuisines and cultures. In her free time, she connects with chefs during her travels, experiments with new recipes, and spends quiet evenings reading in her home library. She is passionate about continuous learning, discovering new places, and engaging in meaningful conversations that broaden her perspective.

We love our work and do it with passion. We believe in trying new ideas, improving our message, and using smart incentives. We focus on clear communication and delivering value in everything we do.

Phone :-

+971556102133

Email:-

meera.dias@primepointconsultingservices.com

Address :-

Al Shmookh Business Center,
One UAQ, UAQ Free Trade Zone,
Umm Al Quwain, U.A.E

Experience :-

22+ years

Biography

A seasoned Customer Service and Administrative professional with 22+ years of experience managing end‑to‑end order processing, customer support, and office operations in international, compliance‑driven environments. Brings deep expertise in planning and logistics coordination, trade compliance, LC shipment handling, global exports, delay management, and cross‑functional communication. Independently manages relationships for 95% of assigned customers, ensuring accurate, timely service delivery and a consistently positive experience. Recognized for effectively mentoring and training new team members, resolving inquiries and complaints with professionalism, and maintaining smooth business operations through strong administrative support and strict process adherence.

Meera brings strong expertise in customer service management, client relationship management, and account handling, along with comprehensive experience in end-to-end order processing, fulfillment coordination, and customer support operations. She is skilled in logistics coordination, international shipping, export operations, and trade compliance, including handling Letter of Credit (LC) documentation. Her strengths include shipment tracking, delivery coordination, delay management, and overall supply chain and operations coordination. Additionally, she provides reliable administrative support with a focus on office management, documentation control, process compliance, accuracy, and workflow optimization. Meera excels in cross-functional collaboration and stakeholder communication, supported by strong written and verbal communication skills. She is also experienced in team training, mentoring, and onboarding, and is known for her problem-solving ability, effective time management, multitasking, attention to detail, adaptability, and strong organizational skills.

A seasoned Customer Service and Administrative professional with over 22 years of experience managing end-to-end order processing, customer support, and office operations in international, compliance-driven environments. Brings extensive expertise in logistics coordination, trade compliance, and global export processes, ensuring accurate and timely execution of operations. Independently manages relationships for up to 95% of assigned customers, consistently delivering high-quality service and maintaining a positive customer experience. Highly effective in resolving inquiries and complaints with professionalism and efficiency. Recognized for mentoring and training new team members, contributing to team development and improved performance. Combines strong administrative skills with strict adherence to processes and compliance standards to ensure smooth business operations and sustained organizational success.